SAFELINK WIRELESS® is a program serving eligible households and is provided by TracFone Wireless, Inc. To participate in the SAFELINK WIRELESS® service, certain eligibility requirements must be met, which are set by each State where the service is provided. These requirements are based on a person’s participation in state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.
This service is supported by LifeLine, a government benefit program and only eligible subscribers may enroll. This service is provided by TracFone Wireless Inc. To participate Financial Assistance Available, certain eligibility requirements must be met, which are set by each State where the service is provided. These requirements are based on a person’s participation in state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. TracFone is limited to one person per household.
TracFone Wireless is the largest "No-Contract" cellular service provider in the U.S. with over 20 million subscribers. TracFone Wireless is a subsidiary of América Móvil S.A.B. de C.V. ('AMX') (BMV: AMX; NYSE: AMX; Nasdaq: AMOV; LATIBEX: XAMXL), the 9th phone company in the world and the largest in all of the Americas with more than 250 million wireless subscribers.
TracFone Wireless’ formula for success is simple – exclusive focus on prepaid cell phones and service. Unlike some prepaid providers, TracFone Wireless does not require customers to enter into a service contract. Our customers enjoy the freedom we offer – No Bills, No Contracts, No Surprises – you are in control. Prepaid is all we do, and we have over 20 million subscribers because we do it better than anyone else.
TracFone Wireless believes that cell phone ownership is a right and an important tool for individual success in today's world. Everyone should have a cell phone and the right to always know what their cell phone service will cost, without paying more than they want or can afford. TracFone and maintain a cell phone as low as possible and never charges extra fees to activate cell service.
Contact us by:
For Enrollment and Plan Changes Support:
For Technical Support ONLY:
SafeLink Wireless PO Box 220009
Financial Assistance Available PO Box 220009
Milwaukie, OR 97269-0009
Hours of Operation:
For Enrollments and Plan Changes:
Monday - Saturday 8:00 a.m. - 10:00 p.m. EST
8 AM to 11:45 PM (EST) 7 days a week
Sunday 8:00 a.m. - 7 p.m. EST
For Technical Support:
8:00 a.m. - 12:00 a.m. EST (7 days a week)
8 AM to 11:45 PM (EST) 7 days a week
If you're an existing customer, please provide us with your SafeLink Wireless serial number or your SafeLink Wireless phone number when contacting us so we can give you the best possible service.
If you're an existing customer, please provide us with your phone serial number or your phone number when contacting us so we can give you the best possible service.
TracFone customers receive only the highest quality phones at the best prices. Relationships with major manufacturers such as Motorola, Samsung and LG allow us to satisfy any customer preference – from entry-level smartphones to industry-leading flagship devices. Our Bring-Your-Own-Phone program enables customers to keep their current mobile device and phone number while moving their service to our networks. Both options offer a variety of plans and provide superior service to customers.
TracFone Wireless is renowned for offering the best coverage of any cell phone provider, as our network uses the towers of the top wireless carriers throughout the U.S. In fact, we’re the only provider that uses all of the major U.S. carrier networks. Through nearly two decades of working with these carriers, we’ve grown together and honed these relationships so that we now offer customers the best coverage and most cost-effective service in the industry. To verify your coverage area, and cell phone availability, just enter your Zip Code at Buy Phones page.
TracFone Wireless has a very close working relationship with its retail partners, and are the brand leaders at many of the top retail chains. As such, we are held to a higher standard than other providers in terms of service and delivery. You can find our phones and service plans at nearly 70,000 stores around the country.
This service is supported by Lifeline, a government benefit program. Only eligible consumers may enroll in Lifeline. Lifeline service is non-transferable and limited to one per household.
Documentation of income or program participation may be required for enrollment. Offers vary by area and may not be available in all service areas. The monthly program discount for qualified customers can only be applied to eligible service plans purchased at: www.myfamilymobile.com, Walmart MoneyCenter, or by calling 1-877-440-9758. To receive the monthly program discount qualified customers must purchase a monthly service plan that includes at least 1,000 voice minutes or 2GB of data. Services are subject to the Terms and Conditions of Service found at WFM.FinancialAssistanceAvailable.com. In the event of a conflict, the Terms and Conditions of Service available at WFM.FinancialAssistanceAvailable.com shall apply. This service is provided by TracFone Wireless. Inc.
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Please be careful with scammers that advertise online postings offering a monthly Lifeline Discount on websites like Craiglist, Oodle Marketplace, Sell.com, Ebay, Geebo, Backpage, etc. The scammers may claim to be representatives for Walmart Family Mobile Financial Assistance and will request that you respond with personal information and copies of personal identifying information to submit a Lifeline application on your behalf.
Please protect yourself and do not respond to these online postings.
When in doubt, contact the company directly to apply or to verify the legitimacy of any online solicitations by using any of these two ways:
If you feel you are a victim of fraud:
Contact Your Local Public Utility Commission
Internet Fraud Complaint Center http://www.ic3.gov/default.aspx
Federal Trade Commission complaint form and hotline: 877-FTC-HELP (877-382-4357)
Lifeline is a government benefit program that provides discounts on monthly telephone service (wireline or wireless) for eligible consumers. To receive Lifeline benefits, consumers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in specific public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP).